Terms & Conditions

Last updated: September 2026

Welcome to botanicalscent.eu. These Terms & Conditions govern your use of our website, https://botanicalscent.eu, and your purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these terms.

1. About botanicalscent.eu

botanicalscent.eu is an online store offering essential oils, scented candles, incense, aroma diffusers and humidifiers, dried flowers and accessories.

For any questions regarding these Terms & Conditions, please contact us:

Email: hello@botanicalscent.eu

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not misuse, copy, reproduce, or distribute any content from our website without written permission.

botanicalscent.eu reserves the right to refuse service, terminate accounts, or cancel orders if misuse or fraudulent activity is suspected.

3. Products and Information

We aim to provide accurate descriptions, images, and information about our products. However, slight variations in color, appearance, or packaging may occur due to differences in screens, manufacturing processes, or product batches.

Our products must be used as described on the label and the product page. Individual experiences may vary.

botanicalscent.eu does not guarantee specific results from the use of any product.

4. Orders and Payments

When you place an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • You accept the total price, including applicable taxes and shipping costs.

After placing an order, you will receive an order confirmation by email. botanicalscent.eu reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, product availability issues, or other circumstances.

5. Pricing

All prices displayed on our website are shown in the applicable currency and may change without prior notice.

botanicalscent.eu reserves the right to correct pricing errors caused by technical issues, incorrect information, or system errors.

6. Shipping and Delivery

Orders are processed within the timeframe stated on our website.

Delivery times may vary depending on your location, shipping provider, customs procedures, or unforeseen delays.

botanicalscent.eu is not responsible for delays caused by circumstances outside of our control, including carrier delays, weather conditions, customs delays, or other external events.

7. Returns and Refunds

Customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us at:

hello@botanicalscent.eu

Due to hygiene and safety reasons, opened, used, or damaged products may not be eligible for return unless the product is defective or received incorrectly.

Any approved returns must meet the conditions provided by our customer service team.

8. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect item, please contact us within a reasonable timeframe after delivery.

Please include:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

We will review your request and provide an appropriate solution.

9. Personal Information

Your privacy is important to us. Any personal information collected through our website is handled according to our Privacy Policy.

We use customer information only for purposes related to:

  • Processing orders
  • Providing customer support
  • Improving our services
  • Sending communications where consent has been provided

10. Intellectual Property

All content on botanicalscent.eu, including logos, images, text, designs, graphics, and branding, belongs to botanicalscent.eu or its content providers and may not be used without permission.

11. Limitation of Liability

botanicalscent.eu shall not be responsible for indirect, incidental, or consequential damages resulting from the use of our website or products.

Customers are responsible for using products according to provided instructions and applicable regulations.

12. Changes to These Terms

botanicalscent.eu reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective once published on this page.

Customers are encouraged to review these terms periodically.

13. Contact Information

For questions, concerns, or support requests, please contact:

botanicalscent.eu Customer Support
Email: hello@botanicalscent.eu

Thank you for choosing botanicalscent.eu.