Frequently asked questions

We ship to customers throughout the European Union, the United Kingdom and selected European countries outside the EU. Availability may vary depending on your location and local regulations.

Orders are usually processed within 1–2 business days after payment confirmation. We do not process or ship orders at weekends or on public holidays, and processing can take a little longer during promotions, holidays and busy sales periods.

Most orders within the European Union arrive within 3–5 business days after dispatch. Orders to the United Kingdom and other European countries usually arrive within 4–7 business days after dispatch. These are estimates and can vary with the destination, local postal services, weather, public holidays and customs procedures.

Shipping is free on all orders over €50. For smaller orders, a standard shipping fee is calculated and shown at checkout before you pay. The fee depends on the delivery location, the weight of the package and the shipping method you choose.

Orders within the European Union are delivered without import customs clearance or customs duties. Orders to the United Kingdom and other countries outside the EU may be subject to local customs procedures, import taxes or handling fees. These charges are the customer’s responsibility unless the law requires otherwise.

As soon as your order has been dispatched, you will receive a shipping confirmation email with your tracking link. Please allow up to 48 hours after dispatch for the tracking information to become active.

If your order has not arrived within the estimated delivery time, email hello@botanicalscent.eu with your order number, the full name used for the purchase, your delivery address and a short description of the problem. If tracking shows the parcel as delivered, please first check your delivery location, ask household members or neighbours and review any delivery instructions you gave the courier. We will investigate the shipment with the carrier.

Please check your delivery details carefully at checkout. If an order cannot be delivered because the address was incorrect or incomplete, additional shipping costs may apply to send it again. If you spot a mistake, email hello@botanicalscent.eu as soon as possible.

After placing your order, you receive an order confirmation by email. If you cannot find it, check your spam folder or email hello@botanicalscent.eu.

The payment methods available for your country are shown at checkout before you pay. All payments go through our secure, SSL-encrypted checkout.

Prices are shown in the currency that applies to your country, in euros (EUR) by default. The total at checkout includes applicable taxes and shipping costs, so you see the full amount before you pay.

Email hello@botanicalscent.eu as soon as possible with your order number. Orders are usually processed within 1–2 business days, so the sooner you contact us, the better the chance that we can make the change before your order is dispatched.

Yes, in some cases. We may cancel or refuse an order because of a pricing error, suspected fraud or a product availability issue.

Yes. You can request a return within 14 days of receiving your order. The product must be unused and unopened, in its original packaging, with all labels, seals and accessories intact, and in a condition suitable for resale. Read our full Returns policy.

To protect the quality, safety and hygiene of our products, we cannot accept returns of products that have been opened, used, tested or altered, unless the item is defective, damaged or incorrectly supplied.

Email hello@botanicalscent.eu with your order number, the full name used for the purchase, the reason for your return and photos of the product if relevant. We will review your request and send you the return instructions, including the return address. Please do not send anything back before you have received our confirmation.

If you return an item because you changed your mind, chose the wrong product or no longer want it, you pay the return shipping and should use a trackable shipping method. If the item is faulty, damaged or incorrect, we cover the full cost of return shipping.

Once we have received and inspected your return, we let you know whether the refund is approved. Approved refunds are issued to your original payment method within 14 days and include the product cost. Original shipping fees may not be refundable unless the law requires it, and your bank or payment provider may need a few extra days to process the refund.

Please contact hello@botanicalscent.eu within 14 days of delivery with your order number, a description of the problem and clear photos of the product and packaging. We will arrange a replacement, a full refund or a return at no extra cost to you, and we cover all necessary return shipping.

We do not offer direct exchanges. If you would like a different product, return the original item according to our Returns policy and place a new order.

We sell pure essential oils, aroma diffusers, dried flowers, body scrubs and bath salts, and accessories for making your own soap.

Every essential oil is listed by its botanical INCI name, so you know exactly which plant it comes from. For example, our lavender essential oil is Lavandula Angustifolia Oil and our tea tree essential oil is Melaleuca Alternifolia Leaf Oil.

Every product page shows the product’s ingredients and safety information. Body scrubs and bath salts are also listed by their INCI names, for example Magnesium Sulfate for Epsom salt and Maris Sal for Dead Sea salt.

Always use our products as described on the label and on the product page. If anything is unclear, email hello@botanicalscent.eu before you use the product.

We describe what a product is and how to use it safely. We do not make medical claims and cannot guarantee specific results, as individual experiences vary.

Our accessories are for making your own soap at home, such as melt & pour soap base, silicone soap moulds and a digital scale.

Email hello@botanicalscent.eu or use the form on our Contact page. Your question is answered by a person within one business day, Monday to Friday.

botanicalscent.eu is a Spanish online shop on the Costa Blanca, built on three principles: clarity, honesty and care. Read more about the company.

Yes. We supply gift and concept stores, interior shops, spas, salons, yoga and wellness studios, florists and soap makers. Send us your company name, country and VAT number through our contact form, together with the products and rough quantities you are interested in. We reply within one business day with wholesale prices, minimum order quantities and delivery terms. See Wholesale.